Privacy Policy

Last updated: 3 August 2026

ChatOrder (Pty) Ltd respects your privacy and that of the customers who order through our clients' chat ordering systems. This policy explains what personal information we process, why, and how it is protected, in line with South Africa's Protection of Personal Information Act (POPIA).

1. Who we are

ChatOrder is operated by Franchise in a Box. When a restaurant uses ChatOrder, Franchise in a Box acts as the operator processing order data on that restaurant's behalf, and the restaurant is the responsible party for its own customers' information.

2. What we collect

  • Contact details you give us directly: name, email address, phone/WhatsApp number, and restaurant/brand name, when you book a demo or contact us.
  • Customer order information processed on behalf of our restaurant clients: WhatsApp number, order history, and loyalty (Ember Club) activity.
  • Basic technical information such as pages visited on this site, used only to improve the site and never sold to third parties.

3. Why we process it

  • To respond to demo requests and enquiries submitted through our forms.
  • To provide the chat ordering, payments, loyalty and broadcast services our restaurant clients subscribe to.
  • To meet legal and tax record-keeping obligations, including SARS-compliant receipts.

4. WhatsApp & Meta

ChatOrder uses the official WhatsApp Business Platform (Cloud API) to send and receive messages. We are not affiliated with or endorsed by WhatsApp LLC or Meta. Messages sent through the platform are subject to Meta's own data handling terms in addition to this policy.

5. Sharing of information

We do not sell personal information. Information is shared only with service providers required to deliver the service (such as payment processors and messaging infrastructure), and only to the extent needed to process an order or enquiry.

6. Your rights

Under POPIA, you may request access to, correction of, or deletion of your personal information, and may object to direct marketing at any time by replying "STOP" to any broadcast message or contacting us directly.

7. Data retention & security

We retain personal information only as long as necessary for the purposes above or as required by law, and use reasonable technical and organisational measures to protect it against loss or unauthorised access.

8. Contact us

For any privacy queries or requests, contact ChatOrder via the Book a Demo page or through franchiseinabox.co.za.